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Rory - Team Manager
Coming to HawkSoft was a life-changing event for me. I have always worked in Customer Service roles, but I have never seen a company so friendly and engaged with both their employees and their customer base. Since joining the HawkSoft family, I have developed relationships across the country that will no doubt last a lifetime, and I can honestly say that I enjoy the work I do.
Dion Innes - Education Services Manager
Joined HawkSoft in 2012
Hobbies: Yoga, kayaking, hiking, and backpacking
What's your favorite book?
The Sneeches by Dr. Seuss. Embrace your authenticity!
What's your favorite movie?
Who is one person that you would like to express gratitude to?
My children for always reminding me what is most important in life!
Where is your favorite place to relax?
Beautiful Lake Tahoe because I can do everything I love on or around the lake
Who or what are you always happy to see?
Why do you choose to work at HawkSoft?
HawkSoft is literally my extended family. We all truly care about one another and live by our core values. Our amazing culture all begins with our leader, Paul Hawkins.
Geo - Product Support Services Representative
Joined HawkSoft in April 2018
Hobbies: Longboarding; Video games; Spending time with my wife
What
one piece of advice have you received that has drastically changed
your outlook on life?
Have an attitude of gratitude.
Don't look back in anger. Everyone is fighting their own battles,
it is not for us to judge them.
Where
is your favorite place to relax? Why?
The forest. It is so peaceful.
Who
or what are you always happy to see? Why?
My wife, she helps keep me
level.
John Barnes - Department Manager of Product Support
I have over 30 years of Customer Service experience. I enjoy helping our team educate and assist our users. I truly enjoy working for HawkSoft. The culture of the company is one that truly means it when they state they want our employees to succeed, and I enjoy being a part of a culture that will work with the employee to see that it happens. HawkSoft strives to live by its Core Values. They aren’t just words—we do our best to live by them. The company values its employees and listens as we move forward to our next iteration of the program.
name - title
Joined HawkSoft in Month - Year
Hobbies: #
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Chris - Tech Writer
Joined HawkSoft in October 2018
Hobbies: Gaming, Reading, Learning
What one piece of advice have you received that has drastically changed your outlook on life?
Assigning Responsibility/Blame is only important when it helps make something better going forward. Generally, the only person you can control is yourself. Ergo, blame is usually only useful when you accept it yourself, and then reflect on how you can do better next time.
Who is one person (could be more)--besides your parents, they are easy candidates--that you would like to express your gratitude to?
My High School AP English teacher. Instead of grading students against a global criteria, she graded each student where she knew they could be. She forced me out of my comfort zone and brought my reading comprehension and my writing skills to a much higher level.
Who or what are you always happy to see? Why?
Cats. Because they are cats.
Andrew "Andy" - Senior Product Support Services Representative
Joined HawkSoft in September 2015
Hobbies: Legos; Magic: The Gathering
What's
your favorite movie? Why?
Forest
Gump because I am a big Tom Hanks fan and he was fantastic in this
movie.
What's
your favorite sports team?
Green Bay Packers because they were the original trendsetters of champions.
What
is a quote you have burned in your mind, that you'll always remember?
"You
have to break a few eggs to make an omelet. " Best quote from a
business owner I have ever heard.
Nicole - Tech Writer
Joined HawkSoft in 2020
Hobbies: I love to go hiking and camping as oten as I can. When I'm not in the mountains, I am in the kitchen cooking plenty of soups, pastas and sandwiches. I am also a huge Boston sports fan and rarely miss a game.
What's your favorite book?
The Sun Also Rises by Hemingway because it draws you into the story so well but Hemingway still leaves you contemplating so many character developments even after finishing the novel.
What's your favorite movie?
The Parent Trap (1998 version) staring Lindsey Lohan.
Who is one person that you would like to express gratitude to?
Where is your favorite place to relax?
Mt. Tabor because its the perfect spot to hammock.
Who or what are you always happy to see?
My dog nephew, Gus because he is the most derpy and snuggly guy who is always excited to see me.
Why do you choose to work at HawkSoft?
The company has the most friendly and welcoming atmosphere and feels right at home!
Tanner - Tech Writer
Joined HawkSoft in 2016.
Full bio coming soon.
Janeen - Tech Writer
Joined HawkSoft in 2015
Hobbies: Cooking, reading, movies, gaming
What's your favorite book?
What's your favorite movie?
Who is one person that you would like to express gratitude to?
Where is your favorite place to relax?
Who or what are you always happy to see?
Why do you choose to work at HawkSoft?
HawkSoft is like family to me. It's the most caring, amazing place I've ever worked.
Djeryd - Intern
Joined HawkSoft in 2020.
Full bio coming soon.
Scott - Product Support Services Representative
Joined HawkSoft in June 2018
Hobbies: Video games; LARP
What one piece of advice have you
received that has drastically changed your outlook on life?
Everyone's got their own things
going on in their lives. The reason someone is yelling or
frustrated likely isn't something you did, but something else in
their life and you are the person they are dumping the frustration
on. Don't take it personally.
Who
is one person (could be more)--besides your parents, they are easy
candidates--that you would like to express your gratitude to?
Hard
to say - don't have anyone specific - but I do have a group of
friends that have been with me for 20 years and support me in the
good and bad times.
What is a quote you have burned
in your mind, that you'll always remember? Why?
No matter where you go - there you
are. Buckaroo Bonsai. Yep, it's a movie but always
struck me as funny and sort of expressed a lot about my life.
Jakob - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Justin - Team Manager
I joined HawkSoft and started as a Product Support Representative based on a referral from a lifelong friend. I stayed and moved up through various positions because of the culture, work environment, and the best part, our customers! I have just over 15 years working as a manager in the service industry for both small franchises and large corporations. Each of these companies had core values plastered all over the walls and on screen savers, but very rarely do you see companies really owning them and walking the walk. I knew from the very first meeting with the leadership of the company that things would be very different here. Working for this company has really been one the best chapters of my life so far, and I can't wait for what comes next.
Woodie - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Sandy Sapp - Team Manager
Joined HawkSoft in 2019
More bio information coming soon!
Damond - Senior Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Donald - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Phares - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Bonnie - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Joshua - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Cris - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Brian - Team Manager
HawkSoft puts people first, and so when the opportunity to join their family arose, I leapt at it. I have over a decade of both IT and Customer Service experience. I enjoy a good puzzle, but love helping others with them even more. In my role as a Product Support Team Manager, I do both all day! I get to help both my team and the clients I work with overcome their own unique challenges. In my spare time I’m usually restoring an old broken piece of technology or exploring the outdoors and visiting new places with my dog.
Scott J - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Anissah - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Kimberley - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Damien - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Eric - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Richard - Customer Service Representative
Joined HawkSoft in July 2018
Hobbies: Farming; Programming; Camping; Cooking for others; Tabletop Gaming; Board Games
Who is one person (could be
more)--besides your parents, they are easy candidates--that you would
like to express your gratitude to?
Galileo Galilei. Pushing back
against the established order and furthering human understanding for
Physics/Astronomy/Scientific Method is a huge step for us. Also
would thank Marie Curie for her work in Radiation and overturning
established ideas in chemistry and physics.
What is a quote you have burned
in your mind that you'll always remember? Why?
My grandfather told me once that no
one is going to solve my problems but me. It always sticks with
me and I look to it often internally, interpreting it a bit
differently sometimes but holding true to it none the less.
Why do you choose to work at
HawkSoft?
Having been a client of Hawksoft for
many, many years as an agent, an opportunity finally arrived to work
for the company that I knew truly had the best customer service in
the industry. Everyone at Hawksoft is amazing and each day I am
happy with my decision to come aboard.
Jake Dunbar - Director of Product Support
Joined HawkSoft in 2006
I have experience as a leader in automation for two agencies, playing key roles at both in choosing and implementing a new management system. Not only did I play a key role in technology automation, I was also a licensed CSR and Agent in Property & Casualty and Life & Health for four years. I used the management systems every day, becoming familiar with every aspect from the front line to the back office.
In joining HawkSoft, I had the privilege over the last ten years of helping agencies of all varieties. I was able to help agencies new to benefiting from a management system and agencies who were switching management systems. I’ve learned a lot about what is important to agencies and what it takes to effectively implement a management system, so key to their success. Every day I am grateful for the opportunity to be part of a team dedicated to the insurance agency’s success, to share what I’ve learned and to make a difference.
My favorite thing about HawkSoft is the people. Everybody has a great passion for what we are trying to accomplish. We value relationships and what each person brings to the table. We really enjoy working with each other, and that ultimately benefits our clients.
Jake Dunbar has been a licensed insurance agent for both property & casualty and life & health. He has consumer experience with Applied TAM, Applied Vision, and with HawkSoft CMS. He joined HawkSoft in 2006 after working for 6 years in the insurance industry. Jake graduated from Utah State University with a Bachelor’s degree in Anthropology. He has 10 years of work experience in the IT industry where he worked as a computer tech, a network administrator, and an automation manager for insurance agencies.
Bonnie - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Joshua - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Cris - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Dean - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Brian - Team Manager
HawkSoft puts people first, and so when the opportunity to join their family arose, I leapt at it. I have over a decade of both IT and Customer Service experience. I enjoy a good puzzle, but love helping others with them even more. In my role as a Product Support Team Manager, I do both all day! I get to help both my team and the clients I work with overcome their own unique challenges. In my spare time I’m usually restoring an old broken piece of technology or exploring the outdoors and visiting new places with my dog.
Ashley - Team Manager
Ashley Goins is a licensed insurance professional, holding active credentials in life, health, and annuities. She began her journey as a Product Support Representative and through her strong work ethic, leadership abilities, and commitment to client success has advanced to the role of Product Support Manager. In her current position, she leads with a focus on customer experience and operational efficiency, guiding her team to deliver exceptional support for HawkSoft’s family of agencies and users.
Raymond - Team Manager
With 24 years of customer service experience—20 of those in leadership—I’ve built my career around helping people and leading teams to deliver exceptional service. I believe great support starts with strong relationships, clear communication, and a genuine commitment to putting people first.
I joined HawkSoft because it was clear the company truly values its employees and lives its values every day, especially in how it supports its agency partners. Since then, I’ve been proud to be part of a team that works hard, supports one another, and always puts the customer at the center.
Ryan - Team Manager
With a career rooted in customer service, I’ve spent most of my professional life helping people solve problems and find solutions—no matter the industry. What drives me most is the opportunity to support others in their growth. There’s nothing more rewarding than seeing a team member thrive, knowing their success contributes to the success of the entire team.
Before joining HawkSoft, I ran my own horticulture business, combining my love for nature with entrepreneurship. After relocating to a small town, I found a new professional home here, where I continue to do what I love: helping people and making a difference.
Outside of work, I enjoy gardening, attending live music events, relaxing on the beach, and spending time with the many animals on our property. These passions keep me grounded and inspired, both personally and professionally.