Join a Support Session
We offer two secure technologies to choose from to join a remote support session. Both technologies offer similar benefits.
- Free to customers
- Allows you securely share your screen with a HawkSoft representative
- Requires a security code provided by a HawkSoft representative
Dualmon
Launch Dualmon and enter the 9-digit code provided by the HawkSoft representative. If you do not have a security code, please call us at 866-884-4680, Option 3.
Microsoft Quick Assist
Launch Microsoft Quick Assist and enter the 6-digit code provided by the HawkSoft representative. If you do not have a security code, please call us at 866-884-4680, Option 3.
Please note that Microsoft Quick Assist is an app for Windows computers only. If it is not already downloaded and installed on your PC, you can download the app for free from the Microsoft Store.