1995 was a notable year. HawkSoft and Buzz Lightyear both began their blast into the future. Twenty-two years later, we are still committed to improving the lives of our customers to infinity and beyond. Claims Downloads is our most recent innovation in our efforts to keep agents on the cutting-edge of insurance technology. What’s even better is that we have remained committed to delivering the extraordinary customer service that’s become synonymous with HawkSoft.
So far in 2017, we’ve released three major software updates containing dozens of new features and enhancements including a dashboard of strategic operational metrics with Agency Intelligence, an integrated Home and Auto comparative rater with HawkSoft Rater, and an automatic way of receiving real-time claims info direct from the carrier with Claims Downloads.
Every HawkSoft enhancement is designed to improve an agency’s ability to manage the client, carrier, and policy information highway.
We are rapidly approaching the HawkSoft User Group National Conference! Hundreds of HawkSoft users, developers, and thought leaders will be gathering in Sandusky, OH on May 10 and 11. A dedicated committee of your peers has been working for months to plan this two-day conference.
Did you know that the average office worker burns through more than 10,000 sheets of paper per year and about $20 every time they file a paper document? For every misfiled document, businesses spend about $120 in labor trying to find it. If the document can’t be found, business incur around $220 in labor costs recreating it.
In a busy office, those unexpected expenses can add up quickly! But what if you’re a perfectionist? What if you’re that person who color-codes, triple-checks, double-checks your triple-check, and refuses to let anyone touch your meticulously organized file cabinet?
If you’ve never heard of Canby, Oregon – well, nobody would blame you. It’s tucked away, quaint, Oregon’s Garden Spot less than an hour’s drive south of Portland; a perfect blend of northwest color and southern charm. The sort of place you’d drive through without knowing its name.
HawkSoft is proud to call Canby home. Since humble beginnings in 1995, our company has prided itself on giving back to the supportive community it’s grown up with. In a mutually beneficial push for greatness, both at-home and in-house, HawkSoft’s Customer Service Leadership organized an Employee Incentive Program (EIP) for the month of February. This EIP focused on individual employee’s schedule adherence, encouraging Customer Service Representatives (CSRs) to take timely breaks and lunches in order to ensure there’s always an appropriate number of CSRs available to answer inbound calls, thereby reducing overall wait times and increasing customer satisfaction.
Our all-star CSRs eagerly rose to the challenge, incentivized by an agreed upon reward. Whichever team had the best collective schedule adherence would get to take time off from their workday to go purchase $500 in clothes for The Canby Center, a local charity committed to helping youth and their families in the Canby School District.
Team Lead Richard Allen felt that HawkSoft could do more…
HawkSoft is soaring into 2017 with a brand-new blog. Check back regularly as we share updates about life at Hawksoft Headquarters, important industry news, helpful tips and tricks to boost agency efficiency, and much, much more!