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How an Investment with No Perceived ROI Led to the AUGIE Andy Fogarty Industry Impact Award

“Therefore, with that as an introduction I would like to ask Paul Hawkins and Mike Skeele, President of the users group to come forward and receive their award. We are pleased to present the AUGIE Andy Fogarty Industry Impact Award to HawkSoft & HawkSoft User Group For Outstanding Volunteerism in Furthering AUGIE’s Initiatives.”

Paul Hawkins, CEO and founder of HawkSoft, is not easily surprised after a 40-year run in the insurance industry. But, even he was in genuine shock upon hearing his name called to receive the first AUGIE Andy Fogarty Industry Impact Award for Outstanding Volunteerism. It was a double honor and surprise when the award was presented by Andy Fogarty, who also had no idea that AUGIE had named the award on his behalf.

Read the full story on how an investment with no perceived ROI led to the AUGIE Andy Fogarty Industry Impact Award.

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Customize the Sales Pipeline in HawkSoft 4 (Bonus: Sales Pipeline Infographic)

HawkSoft 4 launches this October with a visual overhaul and a redesigned sales pipeline that will help you support and understand your agency better than ever.

HawkSoft has been building up to this change over the past year. We refuse to be just an electronic filing cabinet for our customers. Agency Intelligence, HawkSoft Rater, and e-Signature integration were the vanguard in our push to empower independent agents to better manage their businesses, sell more insurance, and improve service to their customers. HawkSoft 4 is the next powerful tool that improves business workflows through a rich and customizable Sales Pipeline.

I sat down with HawkSoft’s Development team to hear first-hand why HawkSoft pursued this major revamp of core functionality, and how the new Sales Pipeline works to benefit agencies.

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Boosting Agents to Infinity and Beyond with Enhanced Claims Downloads

1995 was a notable year. HawkSoft and Buzz Lightyear both began their blast into the future. Twenty-two years later, we are still committed to improving the lives of our customers to infinity and beyond. Claims Downloads is our most recent innovation in our efforts to keep agents on the cutting-edge of insurance technology. What’s even better is that we have remained committed to delivering the extraordinary customer service that’s become synonymous with HawkSoft.

So far in 2017, we’ve released three major software updates containing dozens of new features and enhancements including a dashboard of strategic operational metrics with Agency Intelligence, an integrated Home and Auto comparative rater with HawkSoft Rater, and an automatic way of receiving real-time claims info direct from the carrier with Claims Downloads.

Every HawkSoft enhancement is designed to improve an agency’s ability to manage the client, carrier, and policy information highway.

Why Make Claims Better?

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10 Ways the HUG National Conference is Going to Blow Your Mind

We are rapidly approaching the HawkSoft User Group National Conference! Hundreds of HawkSoft users, developers, and thought leaders will be gathering in Sandusky, OH on May 10 and 11. A dedicated committee of your peers has been working for months to plan this two-day conference.

This is truly an event planned by and designed for HawkSoft users, and we hope you’re getting as excited about HUG National Conference as we are. There are still have a few tickets remaining for those of you who’ve yet to register, so act fast and tell your friends! You don’t want to miss out on this exciting event!

Here are 10 reasons you simply MUST attend this year’s conference, as told by the HUG Board and Conference Planning Committee.

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The Cost of a Paper File

Did you know that the average office worker burns through more than 10,000 sheets of paper per year and about $20 every time they file a paper document? For every misfiled document, businesses spend about $120 in labor trying to find it. If the document can’t be found, business incur around $220 in labor costs recreating it.

In a busy office, those unexpected expenses can add up quickly! But what if you’re a perfectionist? What if you’re that person who color-codes, triple-checks, double-checks your triple-check, and refuses to let anyone touch your meticulously organized file cabinet?

Well, we have news for you!

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HawkSoft Comes Together For Community, Donates 170 lbs. of Clothing

If you’ve never heard of Canby, Oregon – well, nobody would blame you. It’s tucked away, quaint, Oregon’s Garden Spot less than an hour’s drive south of Portland; a perfect blend of northwest color and southern charm. The sort of place you’d drive through without knowing its name.

HawkSoft is proud to call Canby home. Since humble beginnings in 1995, our company has prided itself on giving back to the supportive community it’s grown up with. In a mutually beneficial push for greatness, both at-home and in-house, HawkSoft’s Customer Service Leadership organized an Employee Incentive Program (EIP) for the month of February. This EIP focused on individual employee’s schedule adherence, encouraging Customer Service Representatives (CSRs) to take timely breaks and lunches in order to ensure there’s always an appropriate number of CSRs available to answer inbound calls, thereby reducing overall wait times and increasing customer satisfaction.

Our all-star CSRs eagerly rose to the challenge, incentivized by an agreed upon reward. Whichever team had the best collective schedule adherence would get to take time off from their workday to go purchase $500 in clothes for The Canby Center, a local charity committed to helping youth and their families in the Canby School District.

Team Lead Richard Allen felt that HawkSoft could do more…

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